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When commission applies

• Only on bookings SQEDULE brings you: a patient who books through SQEDULE search, the directory or your SQEDULE profile.
• Never on bookings through your own booking link, widget, SQEDULE website or payment links, whatever first brought the patient to you.
• Bookings through a patient's favourites or your Connect messages carry none once the patient has completed an appointment with you. Their first appointment with you through either carries your plan's rate.
• Every marketplace booking carries your plan's one rate: there is no separate rate for patients who come back.
• It is worked out after the appointment, on what the patient actually paid: the full online payment, or the final amount you confirm for a deposit booking with the balance paid at your clinic. The rate is the one of the plan you are on when the appointment starts.
• A no-show carries commission only on a charge you keep under your cancellation policy, never more than the charge itself. A treatment that could not go ahead carries commission only on a separate assessment you charged.
• If commission was charged on an appointment that is then cancelled, by the patient or by you, it becomes booking credit for your next commission and lasts until used. A cancellation charge you keep carries no commission, and a refund to the patient reduces the commission to match.

Consultations that lead to treatment

When SQEDULE brings you a patient for a consultation that takes place, and their first treatment is booked within 6 months of it, whoever books it, the two share one cap. The rate of your plan when the treatment starts applies to the treatment, held to that plan’s cap less what the consultation already carried, never below zero and with no second minimum. If the consultation carried more than that cap, nothing is refunded. On Pay as you go, a £50 consultation carries £5; a £500 treatment after it carries £45, so the pair never costs more than £50.

How commission is paid

• When a patient pays online, the commission is taken from your side of that payment. The patient pays the same price.
• Whatever online payments do not cover, such as a balance paid at the clinic, goes on a monthly statement, issued on the 1st for the month before. It shows every booking whose commission became final that month, its rate and cap, credits and what was already taken online. When SQEDULE records an appointment as completed for you, its commission is final once the patient’s 7 days to raise an issue are over.
• You save a Bacs Direct Debit or a card with Stripe, and SQEDULE collects what each statement shows on the 14th, or the next working day. Bacs payments take about four working days, and Stripe emails you before each one. Anything SQEDULE owes you comes off your next statement.
• If a payment fails, SQEDULE tells you at once and tries again on the 15th, 18th and 21st, or the next working day. If a statement is still unpaid on the 22nd, new bookings through the SQEDULE marketplace pause until it is paid. Your listing, bookings through your own routes and your existing appointments are not affected, and there is no late fee.

Paying monthly or yearly

A yearly plan costs about two months less, and your organisation’s first paid plan starts with 30 days free. Plans are paid in advance, separately from commission: the first payment when the trial ends, then each month or year on that date until you cancel. You see the dates and amounts before you confirm.

Moving up to a higher plan starts once you pay the difference for the rest of the month or year you have paid for; your billing date stays the same. Moving down, or cancelling, takes effect on your next billing date; nothing is refunded for unused time. If a payment fails, SQEDULE tells you and tries again on the 15th, 18th and 21st; if it is still unpaid, new bookings through the SQEDULE marketplace pause from the 22nd until it is paid. Your plan’s features, appointments and listing are not affected.

Prices are subject to any applicable taxes.

Stripe payment processing

Where patients pay online, Stripe processes the payment and charges its processing fee to you directly. Stripe currently charges 1.5% + 20p for a standard UK card; other cards, payment methods and currencies can cost more. Stripe sets these fees, may change them independently, and they are separate from any SQEDULE fee.